Tracking Support

Hyperion

• ★ Getting Started with Hyperion
• ★ Hyperion Product Information
• ★ Hyperion Troubleshooting Guide
• Hyperion "Failed to activate license" error
• Do I need a license to use Ultraleap Hyperion?

Leap Motion Controller 2

• ★ Leap Motion Controller 2 - (Dec 2024) - Hand tracking not working / Calibration issue / Rotated view
• How to mount the Leap Motion Controller 2 on Meta Quest devices
• My Leap Motion Controller 2 feels quite warm, is it OK?
• What USB connection does the Leap Motion Controller 2 need?
• What do the LEDs on the Leap Motion Controller 2 mean?
• What operating systems can I use the Leap Motion Controller 2 with?
See all 8 articles

Getting started

• Ultraleap product compatibility guide
• What happened to gesture support? How can I make a gesture?
• Is there support for multiple devices?
• I have the Pimax Hand Tracking Module, how do I get started?
• How does Ultraleap's hand tracking work?
• Does Ultraleap support Android devices?
See all 11 articles

Installation

• Do you have any guidance on integrating Leap Motion controllers into public spaces?
• The download of the Leap Motion software stops shortly after it starts
• Can't open file for writing or the disk is full.

Troubleshooting

• ★ Troubleshooting Guide V5 (Gemini)
• I can see the camera image but the hand is not being tracked?
• Hand tracking camera not connecting in Windows 11
• How to fix 'Uninstall Failed' error when installing Gemini V5
• Known Issues (Gemini)
• Why won’t some older desktop apps work?
See all 19 articles

Orders

• What is the warranty policy?
• Where can I buy the Leap Motion Controller 2 and Stereo IR 170, or Ultraleap 3Di?
• What is the return policy?
• How can I make a bulk order?

Account Management

• How do I delete my account?
• Unsubscribe from the Ultraleap mailing lists
• How do I reset my Password?

VR Developer Mount

• What is the VR Developer Mount?
• How to attach the VR Mount
• VR Developer Mount FAQs

Connecting with Ultraleap

• Media Inquiries
• Job Inquiries
• Partnerships
• Current events