How to fix 'Uninstall Failed' error when installing Gemini V5

If you see the following error during the Gemini V5 installation process:


Then there might be a key set from a previous installation that did not uninstall correctly, leaving the key but not the uninstaller.
This means that the installer then tries to call this uninstaller which fails resulting in the 'uninstall failed' error during the installation.
To resolve this please go to the steps below:
  1. In the windows search bar type 'Registry Editor'
  2. Click on App that appears and OK to the pop-up window.
  3. Next navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Leap Service-64
  4. If you are unable to find Leap Service-64 this may be called Leap Services on your machine.
  5. Next find a key called UninstallString.
  6. Remove this key by right-clicking on it and selecting 'Delete'.
  7. Run the Hand Tracking Software installer and this should have resolved the issue!
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